Shipping Policy of Craft Evo, S.L.

Hello! At Dacrafters, we love offering you an incredible shopping experience and high-quality products. We know that shipping is an essential part of your satisfaction, which is why we strive to get everything into your hands in the best possible way.

Shipping Zones

We ship to the Iberian Peninsula, both in Spain and Portugal, excluding the islands (Balearic Islands, Canary Islands, Azores, Madeira, Corsica, Sardinia, Sicily, and other islands of Portugal, France, and Italy). Currently, we cannot process orders destined for these locations due to logistical restrictions. We hope to reach these areas soon!

Shipping Process

All orders are managed through our logistics partner SEUR, known for its reliability and fast deliveries. Once you confirm your order and complete the payment, we will send you an email with the confirmation and shipping details. SEUR will provide you with a tracking number so you can see in real-time how your package is on its way to you.

Delivery Times

Spain (Peninsula): The standard delivery time is 2 to 4 business days from the confirmation of the order. Portugal (Peninsula): The delivery time is 3 to 5 business days. International Shipping: Delivery times for shipments outside of Spain vary depending on the destination and type of product. We will specify them during the purchase process.

Important Notes:

At Dacrafters, we understand the excitement and anticipation that comes with waiting for your order. Our commitment is to do everything possible to meet the established deadlines. However, sometimes unforeseen situations can cause delays, such as adverse weather conditions, incidents on transport routes, or challenges in our logistics centers. Behind every shipment is a human team working diligently to overcome these obstacles and ensure your order reaches you as soon as possible. During high-demand periods like Christmas, Black Friday, Cyber Monday, and other festive dates, delivery times may be slightly extended. We kindly ask for your understanding in these situations. Both we and our logistics partners are making a great effort to manage the additional volume of orders without compromising service quality. We appreciate your patience and trust. We want to assure you that, despite any delays, your order will arrive. If you have any concerns or need additional information, please don't hesitate to contact us. We're here to support you at all times.

Shipping Costs

We want you to know exactly how much your shipping will cost. Here are our shipping costs detailed clearly:

Canvases, Maps, and Frames:
Spain (Peninsula): €3.99
Balearic Islands: €7.99
Europe (excluding the mentioned islands): €15.99
Headboards:
Spain (Peninsula): €15.99
Europe (excluding the mentioned islands): €29.99

Important Notes:

Free Shipping in Spain (Peninsula): If your order exceeds €50, shipping is free within Spain (Peninsula), as long as it does not include headboards. General Condition: If your cart includes a headboard, the shipping cost corresponding to the headboard will apply, regardless of the total amount of the order. The rates will be displayed before finalizing the purchase so there are no surprises. If you have any questions about shipping costs, we're here to help!

Returns and Claims Policy

At Dacrafters, we are committed to ensuring our products reach you in perfect condition. However, we understand that sometimes inconveniences may occur. If upon receiving your order you detect that the product has arrived damaged, defective, or with any other problem, please follow these steps:

• Access our help page at dacrafters.com/help. Follow the provided instructions to initiate a claim process.
• Provide all required details, including photos of the damage or defect.
• Important: If your order arrives with any visible damage, you have a period of 7 calendar days from the day of delivery to notify us. It is essential that you check the condition of the product as soon as you receive the package.

In case of damage, we need you to send us the following images:

• Visible damage on the product.
• Outer packaging.
• Inner packaging (to show how the product was protected).
• Shipping label.

After these 7 days, Dacrafters will not be responsible for any damage or defect that has not been notified within the established period.

We are committed to evaluating each claim promptly and offering a fair solution to ensure your satisfaction. Your happiness is our priority!

Contact

If you have any questions or need more information, please don't hesitate to contact us. We're here to help! Email: [email protected] Phone: 613 00 79 33

Thank you for trusting Dacrafters! We hope you enjoy our products as much as we enjoy creating them for you. 😊